FAQ

To discover technical information regarding our products at KOMbelle, follow these instructions:

While browsing our site, as soon as you spot an article that piques your interest, click on it to access an immersive 3D visual experience. Nearby, you will find a complete description detailing the characteristics and composition of the product, giving you a detailed vision of what you want.

To check the availability of a coveted item, our products are presented according to our current stocks. However, it may happen that the desired model is temporarily out of stock in your size. We only display available sizes. If your size is not available, you can request notification when the item is back in stock. Simply click “Notify me if my size becomes available”, and we will notify you by email.

At KOMbelle, we offer you a wide range of prestigious, appreciated and renowned designer brands. Our goal is to constantly maintain a current and diverse selection of brands as well as fashionable models of shoes and clothing items. Whether dresses, suits, shirts, pants, rugs, skirts, ties, or even slippers, we are committed to offering you a varied and trendy choice.

To make your payments at KOMbelle, you benefit from various options:

– Select your payment method on the “Payment Information” page when ordering. The payment methods accepted on KOMbelle are as follows:
– VISA or MASTERCARD bank card
– Payment in 3 installments
– Paypal
-Stripe
– Google Pay
– Apple Pay

The security of your online payments is our priority at KOMbelle. Have peace of mind when shopping, because we guarantee maximum security. Your banking data is transmitted encrypted via the SSL (Secure Socket Layer) protocol to our bank, the CIC, in a completely secure environment, and is not retained under any circumstances.

To use a KOMbelle gift certificate or discount voucher, follow these three simple steps on your next order:
– Add your selected items to your cart.
– Proceed with your order.
– During the payment step, enter the code of your gift certificate or discount voucher in the dedicated space. If the amount of your gift certificate exceeds the value of your order, the balance will be credited to your gift certificate account for later use. If the amount is lower, complete the payment by credit card.

The prices displayed on the product pages and in your basket are indicated all taxes included (TTC). However, sellers can choose whether or not to apply VAT on their products. This choice depends on their situation, in particular if they fall under a simplified regime subject to a VAT declaration. Affected sellers must display a tax-inclusive price with VAT included. At KOMbelle, we ensure that the prices displayed comply with current regulations.

To make a return to KOMbelle, here are the conditions to be respected for exchange, reimbursement or exercise of the right of withdrawal, with the exception of Switzerland:

Items purchased on KOMbelle.com may be subject to exchange or refund within 30 days of receipt of the items. To exercise the right of withdrawal (outside Switzerland), this period is 14 days from receipt of the items. All returns must follow the procedure detailed below:

Returned items must meet the following criteria:
– The products must not have been worn outdoors.
– They must be in new condition.
– Returned items must match the item sold exactly as shown in the photos.
– In case of size error on a made-to-measure or ready-to-wear item.
– Products must be returned in their original packaging in good condition (for example, shoe boxes must not be taped), and everything must be properly closed in an appropriate package.
– Returns must be made within 30 days of receipt of order.
– Any empty packaging will result in a refusal for any exchange or refund.
– It is crucial to follow the returns procedure, which begins by making a return request in your customer account.
– Return processing takes approximately 7-10 business days.

Regarding return costs, the seller covers these costs if the item does not correspond to the sale.

To make a return, please contact our customer service by email or WhatsApp. We will be available to guide you through the returns process.

Discover the intricacies of our sponsorship program at KOMbelle with the details below:

To be sponsored, your godchild simply needs to mention your email address or send you the sponsorship link via platforms such as Messenger, WhatsApp, Instagram, Telegram or by sharing the direct link when registering on KOMbelle.com . You also have the possibility of inviting your friends to become your referrals by completing the sponsorship form located in the dedicated section, at the top right of your customer account.

When registering, please enter the referral code you received. Thus, your registration will be automatically associated with your sponsor, allowing you to benefit from several advantages. After registering, you can share the referral link via email or social media.

If you refer a new seller, they will receive a significant discount on the sales commission on all their items. This reduction will apply to their published articles and can even reach 0% commission if the user manages to sponsor 5 sellers per month.

Regarding service fees (commission), although the KOMbelle platform is free for sellers, a service fee of 22% by default is applied to each item sold, fully paid by the buyer.

If a seller manages to sponsor new sellers, they will receive significant discounts on buyer service fees, depending on the number of sellers sponsored. These benefits will be applied systematically without the new seller needing to make a sale, within 3 to 5 days of sponsorship.

Regarding your basket, it can be kept from one visit to the next. If the items are still available, you will find your selection the next time you visit our site, allowing you to pick up where you left off without having to redo your choices.

If you have any questions or concerns regarding the referral program, please do not hesitate to contact us via email or WhatsApp. We are here to assist you.